Refund Policy

Refund Policy

Last Updated: September 29, 2025

1. 14-DAY RIGHT OF WITHDRAWAL

As mandated by German consumer protection law, you have the right to withdraw from your purchase within 14 days.

2. WHEN REFUNDS APPLY

  • Unused eSIM data packages within 14 days of purchase
  • Before eSIM activation or first use
  • Technical issues preventing service use

3. WHEN NO REFUNDS APPLY

  • Used or partially used eSIM data
  • After 14-day withdrawal period
  • Services explicitly started with your consent before withdrawal period ends

4. REFUND PROCESS

  1. Email [email protected] within 14 days
  2. Include order number and reason
  3. We process refunds within 14 days using your original payment method

5. PARTIAL REFUNDS

No partial refunds for partially used data packages due to the nature of digital services.

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